Music, Arts, Fitness, Outdoor Activities, Social Networking
Alexander Bayr
Senior Customer Care Representative
Hong Kong
Summary
To acquire a position that would require me to exercise my personal qualities for the benefit of a team / organization.
To establish a mutual growth between me and the organization.
To acquire a position that will allow me to execute current professional experiences.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Senior Customer Care Representative
PURE Fitness
09.2019 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries, complaints, and issues.
- Mentored junior representatives in best practices for exceptional customer service delivery.
- Fostered an environment of teamwork among peers through collaboration and open communication channels.
- Managed escalated cases efficiently while maintaining professionalism and composure under pressure.
- (Full-Time)
Operations Supervisor
General Express Cargo
10.2016 - 08.2019
- Responsible for leading and supervising my fellow employees.
- Evaluating employee’s performance and delivering feedbacks, whether it’s positive or critical, depending on the employee and the situation.
- Performing administrative tasks, including overseeing inventories, daily/monthly staff roster, pick-up/delivery truck’s routes scheduling and even motivating employees.
- Providing advanced customer support for customers who have requested to speak to managers or someone with more authority.
- (Full-Time)
Service Crew
Sumac Restaurant & Lounge
01.2015 - 01.2016
- Preparing alcohol or non-alcohol beverages for bar and restaurant patrons.
- Asses customer’s needs and preferences and make recommendations.
- Frontline customer service staff, greeting guests and presenting offered services upon arrival.
- Enhanced customer satisfaction by providing efficient and friendly service.
- (Full-Time)
Membership Assistant
LeisureWorld Club (HK)
06.2012 - 02.2014
- To work with the Membership Manager to manage the successful marketing and uptake of its membership offer and associated services.
- Ensure efficient administration of member retention, recruitment and service delivery processes.
- Key performance indicators for the role are customer satisfaction and member retention and membership information quality.
- Processed member applications, renewals, upgrades, and cancellations accurately, maintaining a high level of professionalism throughout all interactions.
- (Full-Time)
Retail Sales Assistant
Turista Souvenir
03.2011 - 03.2012
- Contributed to the daily sales operations of retail store such as, but not limited to, arranging, organizing and displaying of merchandise.
- Assists in various administrative functions such as managing inventory, stock taking, phone coverage and monitoring e-mail flow.
- Assists in customer payment through POS system.
- Maintaining high level of customer service, responding to guest inquiries in an informed and polite manner.
- Performs other store duties as required to ensure smooth operations and to meet store standard.
- (Full-Time)
Service Crew
Tonic
12.2010 - 12.2011
- Frontline customer service staff, greeting guests and presenting offered services upon arrival.
- Assists in guest payment/orders and relaying to kitchen & bar staff.
- Inform guests on special promotions / discounts, suggesting recommendations when appropriate.
- Maintaining high level of customer service in a fast paced, high pressure environment.
- (Full-Time)
Customer Care Representative
Playtown
10.2008 - 03.2010
- Greeting guests upon arrival and departure.
- Handling general customers enquiry and/or duties such as phone coverage, providing and informing customers an overview of our company background, etc.
- General administrative and clerical support.
- Assisting in scheduling of appointments.
- Tidying up and maintaining the reception area.
- General playground duties such as maintaining stock quota.
- Informing clients of establishment conditions.
- (Full-Time)
Service Crew
Café Zambra
09.2007 - 03.2008
- All around routine working staff, server and barista.
- Maintaining smooth flow of establishment through organizing of stocks and service areas (tables, chairs, etc).
- Responsible for ensuring stock quota and reporting to the head any irregularities.
- Serves guests in a professional and timely manner.
- Inform guests on special promotions / discounts, suggesting recommendations when appropriate.
- (Part-Time)
Education
F.5 Graduate (HKCEE Level) -
Sir Ellis Kadoorie Secondary School
Kowloon, Hong Kong01.2008
Skills
Proficient in Microsoft Word, PowerPoint, and Excel
Proficient in Windows and Mac environments
Complaint handling
Team motivation
Adaptability and flexibility
Interests
Timeline
Senior Customer Care Representative
PURE Fitness
09.2019 - Current
Operations Supervisor
General Express Cargo
10.2016 - 08.2019
Service Crew
Sumac Restaurant & Lounge
01.2015 - 01.2016
Membership Assistant
LeisureWorld Club (HK)
06.2012 - 02.2014
Retail Sales Assistant
Turista Souvenir
03.2011 - 03.2012
Service Crew
Tonic
12.2010 - 12.2011
Customer Care Representative
Playtown
10.2008 - 03.2010
Service Crew
Café Zambra
09.2007 - 03.2008
F.5 Graduate (HKCEE Level) -
Sir Ellis Kadoorie Secondary School
Personal Information
Residing in Hong Kong and holder of a Hong Kong Permanent Identity Card with an Austrian nationality