ALEX TSAI
Hong Kong
Summary
Operations and business development manager with a track record of improving performance through budget control, forecasting, and strategic planning. Known for building partnerships, supporting revenue growth, and aligning teams and processes with quality, compliance, and customer service goals.
Overview
4
4
Languages
18
18
years of professional experience
Work History
General Manager
More Excel Limited
tseung kwan o
02.2026 - Current
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Analysed market trends and adjusted business strategies to capitalise on new opportunities for growth.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Built successful business culture focused on performance optimisation and goal attainment.
Group Business Development Manager
ROGANIC AND AULIS HONG KONG / THE BAKER AND THE BOTTLEMAN
07.2023 - Current
- Built new business partnerships to drive customer acquisition and generate revenue.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Fostered long-term relationships with key clients, suppliers, and partners to support business objectives.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Developed business plans to establish revenue and growth.
Group Operation Manager
ROGANIC AND AULIS HONG KONG / THE BAKER AND THE BOTTLEMAN
12.2021 - 07.2023
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Monitored staff performance and developed improvement plans.
- Advised senior management on facilities needs and delivered ongoing operational support.
Restaurant Assistant Manager
ROGANIC AND AULIS HONG
12.2018 - 12.2021
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
Restaurant Assistant Manager / Sommelier
DINING AT MURASAKI
09.2016 - 12.2018
- Handled customer complaints with professionalism, seeking immediate resolutions to maintain satisfaction.
Team Leader
GRAND HYATT STEAKHOUSE
08.2012 - 09.2016
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
Waiter
GRAND CAFE, GRAND HYATT
09.2009 - 08.2012
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Barista
SEGAFREDO ZANETTI
08.2008 - 09.2009
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
Education
AWSEC
02-2024
HONG KONG POLYTECHNIC UNIVERSITY
01-2019
Skills
- FORTH (PROGRAMMING LANGUAGE)
- COST MANAGEMENT
- WINE & SPIRIT EDUCATION TRUST (WSET) CERTIFICATION
- FOOD SERVICES
- CUSTOMER SERVICE
- OPERATIONS
- LEADERSHIP
- MICROSOFT OFFICE
- MANAGEMENT
- HYGIENE
LANGUAGES
CATONESE
MANDARIN
ENGLISH
JAPANESE
Websites, Portfolios, Profiles
http://www.linkedin.com/in/alex-t-sai-4a432122a
Timeline
General Manager
More Excel Limited
02.2026 - Current
Group Business Development Manager
ROGANIC AND AULIS HONG KONG / THE BAKER AND THE BOTTLEMAN
07.2023 - Current
Group Operation Manager
ROGANIC AND AULIS HONG KONG / THE BAKER AND THE BOTTLEMAN
12.2021 - 07.2023
Restaurant Assistant Manager
ROGANIC AND AULIS HONG
12.2018 - 12.2021
Restaurant Assistant Manager / Sommelier
DINING AT MURASAKI
09.2016 - 12.2018
Team Leader
GRAND HYATT STEAKHOUSE
08.2012 - 09.2016
Waiter
GRAND CAFE, GRAND HYATT
09.2009 - 08.2012
Barista
SEGAFREDO ZANETTI
08.2008 - 09.2009
AWSEC
HONG KONG POLYTECHNIC UNIVERSITY