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Alex Tsai
Restaurant Assistant Manager
Hong Kong,
Hong Kong
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Overview
4
4
Languages
12
12
years of professional experience
Work History
Restaurant Assistant Manager / Sommelier
Roganic HK
Hong Kong , Hong Kong
02.2019 - Current
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Trained service staff on wines, sake and spirits to maximize revenue and maintain stellar reputation for service.
Managed cellar and beverage storage maintenance to prevent inventory spoilage.
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Restaurant Assistnat Manager / Sommelier
Dining at MURASAKI
Hong Kong, Hong Kong
09.2016 - 02.2019
Developed and maintained courteous and effective working relationships.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Resolved problems, improved operations and provided exceptional service.
Trained service staff on wines, sake and spirits to maximize revenue and maintain stellar reputation for service.
Coordinated wine and sake selection and restocking for cellar.
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Team Leader
Grand Hyatt Hong Kong
Hong Kong, Hong Kong
08.2013 - 09.2016
Built strong relationships with customers through positive attitude and attentive response.
Mentored and guided employees to foster proper completion of assigned duties.
Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
Facilitated training for associates through daily coaching and regular performance appraisals.
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Waiter
Grand Hyatt Hong Kong
Hong Kong, Hong Kong
09.2010 - 08.2013
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Kept server areas clean and stocked to increase efficiency while working tables.
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Barista
Segafredo Zanetti
Hong Kong, Hong Kong
05.2009 - 08.2010
Maintained supply levels in counter and customer areas to meet typical demands.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
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Education
WSET Level 3 Award in Sake
AWSEC
01.2018 - 03.2018
WSET Level 2 Award in Wines And Spirits
AWSEC
03.2015 - 03.2015
WSET Level 3 Award in Wines
AWSEC
04.2020 - 08.2020
Food Hygiene Manager Training
The Hong Kong Poly University
05.2019 - 05.2019
Skills
Accomplished manager
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Timeline
WSET Level 3 Award in Wines
AWSEC
04.2020 - 08.2020
Food Hygiene Manager Training
The Hong Kong Poly University
05.2019 - 05.2019
Restaurant Assistant Manager / Sommelier
Roganic HK
02.2019 - Current
WSET Level 3 Award in Sake
AWSEC
01.2018 - 03.2018
Restaurant Assistnat Manager / Sommelier
Dining at MURASAKI
09.2016 - 02.2019
WSET Level 2 Award in Wines And Spirits
AWSEC
03.2015 - 03.2015
Team Leader
Grand Hyatt Hong Kong
08.2013 - 09.2016
Waiter
Grand Hyatt Hong Kong
09.2010 - 08.2013
Barista
Segafredo Zanetti
05.2009 - 08.2010