Alex Tsai
Restaurant Assistant Manager
Hong Kong,Hong Kong
Overview
4
4
Languages
12
12
years of professional experience
Work History
Restaurant Assistant Manager / Sommelier
Roganic HK
Hong Kong , Hong Kong
02.2019 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Trained service staff on wines, sake and spirits to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Restaurant Assistnat Manager / Sommelier
Dining at MURASAKI
Hong Kong, Hong Kong
09.2016 - 02.2019
- Developed and maintained courteous and effective working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Resolved problems, improved operations and provided exceptional service.
- Trained service staff on wines, sake and spirits to maximize revenue and maintain stellar reputation for service.
- Coordinated wine and sake selection and restocking for cellar.
Team Leader
Grand Hyatt Hong Kong
Hong Kong, Hong Kong
08.2013 - 09.2016
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Waiter
Grand Hyatt Hong Kong
Hong Kong, Hong Kong
09.2010 - 08.2013
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
Barista
Segafredo Zanetti
Hong Kong, Hong Kong
05.2009 - 08.2010
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
WSET Level 3 Award in Sake
AWSEC
01.2018 - 03.2018
WSET Level 2 Award in Wines And Spirits
AWSEC
03.2015 - 03.2015
WSET Level 3 Award in Wines
AWSEC
04.2020 - 08.2020
Food Hygiene Manager Training
The Hong Kong Poly University
05.2019 - 05.2019
Skills
Accomplished manager
Timeline
WSET Level 3 Award in Wines
AWSEC
04.2020 - 08.2020
Food Hygiene Manager Training
The Hong Kong Poly University
05.2019 - 05.2019
Restaurant Assistant Manager / Sommelier
Roganic HK
02.2019 - Current
WSET Level 3 Award in Sake
AWSEC
01.2018 - 03.2018
Restaurant Assistnat Manager / Sommelier
Dining at MURASAKI
09.2016 - 02.2019
WSET Level 2 Award in Wines And Spirits
AWSEC
03.2015 - 03.2015
Team Leader
Grand Hyatt Hong Kong
08.2013 - 09.2016
Waiter
Grand Hyatt Hong Kong
09.2010 - 08.2013
Barista
Segafredo Zanetti
05.2009 - 08.2010