Overview
Work History
Education
Skills
Timeline
Generic

Alex Tsai

Restaurant Assistant Manager
Hong Kong,Hong Kong

Overview

4
4
Languages
12
12
years of professional experience

Work History

Restaurant Assistant Manager / Sommelier

Roganic HK
Hong Kong , Hong Kong
02.2019 - Current
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Trained service staff on wines, sake and spirits to maximize revenue and maintain stellar reputation for service.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.

Restaurant Assistnat Manager / Sommelier

Dining at MURASAKI
Hong Kong, Hong Kong
09.2016 - 02.2019
  • Developed and maintained courteous and effective working relationships.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Resolved problems, improved operations and provided exceptional service.
  • Trained service staff on wines, sake and spirits to maximize revenue and maintain stellar reputation for service.
  • Coordinated wine and sake selection and restocking for cellar.

Team Leader

Grand Hyatt Hong Kong
Hong Kong, Hong Kong
08.2013 - 09.2016
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Facilitated training for associates through daily coaching and regular performance appraisals.

Waiter

Grand Hyatt Hong Kong
Hong Kong, Hong Kong
09.2010 - 08.2013
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Barista

Segafredo Zanetti
Hong Kong, Hong Kong
05.2009 - 08.2010
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

WSET Level 3 Award in Sake

AWSEC
01.2018 - 03.2018

WSET Level 2 Award in Wines And Spirits

AWSEC
03.2015 - 03.2015

WSET Level 3 Award in Wines

AWSEC
04.2020 - 08.2020

Food Hygiene Manager Training

The Hong Kong Poly University
05.2019 - 05.2019

Skills

Accomplished manager

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Timeline

WSET Level 3 Award in Wines

AWSEC
04.2020 - 08.2020

Food Hygiene Manager Training

The Hong Kong Poly University
05.2019 - 05.2019

Restaurant Assistant Manager / Sommelier

Roganic HK
02.2019 - Current

WSET Level 3 Award in Sake

AWSEC
01.2018 - 03.2018

Restaurant Assistnat Manager / Sommelier

Dining at MURASAKI
09.2016 - 02.2019

WSET Level 2 Award in Wines And Spirits

AWSEC
03.2015 - 03.2015

Team Leader

Grand Hyatt Hong Kong
08.2013 - 09.2016

Waiter

Grand Hyatt Hong Kong
09.2010 - 08.2013

Barista

Segafredo Zanetti
05.2009 - 08.2010
Alex TsaiRestaurant Assistant Manager