Alex Li
Lam Tin
Summary
With a strong background in quality assurance at KOFCO Ltd., I excel in customer support and complaint handling. Leveraging my expertise in service recommendations and inbound call management, I consistently enhance customer satisfaction. Proficient in data entry, I effectively address inquiries, ensuring compliance and quality standards are met.
Overview
13
13
years of professional experience
Work History
Customer Service Officers
Digital Policy Office
Yau Ma Tei, Hong Kong
03.2024 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Hygiene Control Officer
Aeon Stores (HK) Ltd.
Tsuen Wan, Hong Kong
01.2023 - 01.2024
- Conduct routine tests on raw materials
- Perform Hygiene Inspection and monitoring
- Work with external audit team to perform audit
- As a hygiene specialist,monitor the store hygiene
Quality Assurance
KOFCO Ltd.
Kwai Chung, Hong Kong
06.2019 - 07.2022
- Monitor Warehouse devanning Frozen,Chill,Dry Food Container from Korea, including the expiry date, quality condition
- Check the new and exist import food items from Korean,whether meet the HK food regulation, including food safety and food labeling Monitor warehouse condition
- Monitor chill / frozen room condition, including cleaning and temperature control
- Handling complaints from internal and external customers,including communicating with vendor, customer and government, also handling the product recall.
Officer, Quality Control
City Super Ltd.
Shek Yam
01.2018 - 05.2019
- Monitor the Distribution Centre (DC)
- Review,improve, and update the QC system
- Implement and monitor the DC storage Inspection &Cold chain Monitoring system
- Provide input in evaluating end or performance
- Provide professional coaching and training to related team members to comply with CSL QC system
Assistant Quality Assurance Officer
China Resources Vanguard (HK) Co., Ltd
Fo Tan, Hong Kong
02.2013 - 12.2017
- Perform stores audit in supermarkets &convenience stores.
- Provide hygiene training for frontline staff and managers.
- Work closely with the purchasing department to ensure compliance with food regulation among food products.
- Followup and investigate all complaints from customers & of products
Education
Master of Science - Science InTesting And Certification
The Open University of Hong Kong
Ho Man Tin, Hong Kong 04.2001 -
Bachelor of Science - Applied Science (Biology &Chemistry)
The Open University of Hong Kong
Ho Man Tin, Hong Kong 04.2001 -
Skills
Customer support
Service recommendations
Inbound call management
Data entry
Complaint handling
Timeline
Customer Service Officers
Digital Policy Office
03.2024 - Current
Hygiene Control Officer
Aeon Stores (HK) Ltd.
01.2023 - 01.2024
Quality Assurance
KOFCO Ltd.
06.2019 - 07.2022
Officer, Quality Control
City Super Ltd.
01.2018 - 05.2019
Assistant Quality Assurance Officer
China Resources Vanguard (HK) Co., Ltd
02.2013 - 12.2017
Master of Science - Science InTesting And Certification
The Open University of Hong Kong
04.2001 -
Bachelor of Science - Applied Science (Biology &Chemistry)
The Open University of Hong Kong
04.2001 -