Alex Li
Lam Tin
Summary
With a strong background in quality assurance at KOFCO Ltd., I excel in customer support and complaint handling. Leveraging my expertise in service recommendations and inbound call management, I consistently enhance customer satisfaction. Proficient in data entry, I effectively address inquiries, ensuring compliance and quality standards are met.
Overview
13
13
years of professional experience
Work History
Customer Service Officers
Digital Policy Office
03.2024 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Hygiene Control Officer
Aeon Stores (HK) Ltd.
01.2023 - 01.2024
- Conduct routine tests on raw materials
- Perform Hygiene Inspection and monitoring
- Work with external audit team to perform audit
- As a hygiene specialist,monitor the store hygiene
Quality Assurance
KOFCO Ltd.
06.2019 - 07.2022
- Monitor Warehouse devanning Frozen,Chill,Dry Food Container from Korea, including the expiry date, quality condition
- Check the new and exist import food items from Korean,whether meet the HK food regulation, including food safety and food labeling Monitor warehouse condition
- Monitor chill / frozen room condition, including cleaning and temperature control
- Handling complaints from internal and external customers,including communicating with vendor, customer and government, also handling the product recall.
Officer, Quality Control
City Super Ltd.
01.2018 - 05.2019
- Monitor the Distribution Centre (DC)
- Review,improve, and update the QC system
- Implement and monitor the DC storage Inspection &Cold chain Monitoring system
- Provide input in evaluating end or performance
- Provide professional coaching and training to related team members to comply with CSL QC system
Assistant Quality Assurance Officer
China Resources Vanguard (HK) Co., Ltd
02.2013 - 12.2017
- Perform stores audit in supermarkets &convenience stores.
- Provide hygiene training for frontline staff and managers.
- Work closely with the purchasing department to ensure compliance with food regulation among food products.
- Followup and investigate all complaints from customers & of products
Education
Master of Science - Science InTesting And Certification
The Open University of Hong Kong
Ho Man Tin, Hong Kong 04.2001 -
Bachelor of Science - Applied Science (Biology &Chemistry)
The Open University of Hong Kong
Ho Man Tin, Hong Kong 04.2001 -
Skills
Customer support
Service recommendations
Inbound call management
Data entry
Complaint handling
Timeline
Customer Service Officers
Digital Policy Office
03.2024 - Current
Hygiene Control Officer
Aeon Stores (HK) Ltd.
01.2023 - 01.2024
Quality Assurance
KOFCO Ltd.
06.2019 - 07.2022
Officer, Quality Control
City Super Ltd.
01.2018 - 05.2019
Assistant Quality Assurance Officer
China Resources Vanguard (HK) Co., Ltd
02.2013 - 12.2017
Master of Science - Science InTesting And Certification
The Open University of Hong Kong
04.2001 -
Bachelor of Science - Applied Science (Biology &Chemistry)
The Open University of Hong Kong
04.2001 -