Alan Cheung

• Led the successful migration of company systems to Microsoft 365, ensuring a seamless transition with minimal disruption.
• Managed IT security vendor evaluations of company applications' security posture, identifying vulnerabilities, and implementing necessary safeguards.
• Provided continuous maintenance, troubleshooting, and optimization of IT infrastructure to ensure smooth day-to-day operations.

• Demonstrated technical expertise in VMware, AWS Cloud, Azure AD, O365, backup solutions, Palo Alto Firewall, Monitoring Tool - PRTG, Zendesk, and Network.
• Assessed IT operational risks, providing practical recommendations for risk mitigation.
• Conducted annual vendor due diligence security reviews for over 40 vendors.
• Implemented information security projects, including the setup of Palo Alto Panorama and Firewalls.
• Supervised the Service Desk team, ensuring efficient day-to-day operations and successful project implementations.

• Managed core IT functions, encompassing servers, storage, networks, and security.
• Investigated and resolved security incidents efficiently.
• Supported audits and conducted security compliance reviews.
• Collaborated with subsidiaries and departments to establish IT strategy and guidelines.
• Managed vendors for desktop and infrastructure support.
• Administered IT budgets, resources, and projects.

Company Overview: Private Equity Firm in the UK

• CVC is a global leader in private equity, managing over $111 billion with a network of 24 local offices.
• The Hong Kong office serves as the Asia-Pacific hub, with additional offices in Shanghai, Tokyo, Seoul, Singapore, Jakarta, Thailand, and Mumbai.
• Major competitors include Bain Capital, KKR, and Blackstone.

Responsibilities and Achievements:

• Reported directly to the COO, Asia of the group.
• Managed vendors to provide desktop and infrastructure support for 8 offices across Asia.
• Formulated IT strategy and technology upgrades for Asia offices.
• Planned IT budgets and forecasts, including a $5 million HKD budget for IT in 2018, covering infrastructure upgrades, IT security improvements, and new office setups.
• Integrated and managed projects such as Office 365 and Mimecast.
• Administered IT budgets, resources, and projects.
• Led both regional and minor projects.
• Established scopes and service levels with vendors for support services.
• Managed market data subscriptions and contracts for Bloomberg and Thomson Reuters.
• Improved and standardized the quality of IT support services.
• Implemented the ServiceNow ticket logging system.
• Established IT policies and standards.
• Conducted operations and administration on Windows Server (AD, DHS, DHCP), network (WAN, LAN, VPN), XenDesktop, VMware, SAN storage, Mimecast, MDM, and IP phones.
• Guaranteed end-user computing support services to meet user requirements.
• Provided VIP support services, including for iOS handheld devices.

Additional Achievements:

• Established a new office in Mumbai for 7 users, including the installation and configuration of servers, network devices, WiFi networks, and CCTVs.
• Installed and implemented an office expense system (Concur), involving requirement collection, understanding current expense workflows, customizing reports, performing UAT, and providing user training.
• Managed system administration and operation for XenDesktop, SAN storage upgrades, firewalls, and network devices.

• Led a team providing desktop support for over 800 users in IBD, GCM, Research, PWM, and Firm Management.
• Delivered VIP support services to 6-10 users in the Hong Kong office.
• Represented the Asia Pacific region in global project teams.
• Coordinated the deployment of an application across 500+ machines in the AP region.
• Managed resources from 9 branch offices to execute the deployment.
• Oversaw a hardware refresh project, including gathering business requirements, planning, budgeting, and implementation.

• Provided desktop support service at Business Unit - IBD, Research, PWM and Firm Management
• Experienced with supporting on market data application include Bloomberg, Thomson Reuter and Infocast
• Completed the project of upgrading and decommission the BCP items
• Managed an annually management director promotion event in IT equipment preparation and support