AKHTAR MUSTAFA
Customer Service Assistant
Summary
Dynamic Customer Service Assistant with over a year of experience delivering exceptional client support, consistently resolving inquiries efficiently while fostering high levels of satisfaction and loyalty. Strong communication skills combined with a positive attitude enhance the overall customer experience. Demonstrates the ability to manage multiple tasks in fast-paced environments with meticulous attention to detail. Experienced in collaborating with team members to ensure seamless operations and provide customers with an optimal experience from start to finish.
Overview
1
1
year of professional experience
3
3
Languages
Work History
AIA Circus Usher
Great China Entertainment Group
Central, Central and Western District
12.2025 - 03.2026
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Developed strong communication and organizational skills through working on group projects.
- Deal with 600 to 800 customers
Customer Service Assistant
Harriman Property Management Limited
Tsimshatsui, Kowloon City
02.2025
- Provide support to customers
- Collaborate with team members
- Maintain detailed records of customer
Event Helper
10.2025 - Current
Experience:
- Kohler Design Forum
- Diamond Circle Business Seminar organize by Quintessential
- Hong Kong International Culture Summit
Duties:
- Liaised with vendors before and during events, fostering positive relationships that facilitated a successful collaboration experience.
- Contributed to post-event evaluations by providing feedback on areas for improvement or notable successes during execution.
- Managed registration tables, streamlining the check-in process for guests and participants.
Education
Diploma of Secondary School - HKDSE
HKWMA Chu Shek Lun Secondary School
Kowloon Bay07-2024
Applied Learning - ENGLISH FOR SERVICE PROFESSIONALS
HKUSPACE
Kowloon Bay 04.2001 -
General Certificate of Secondary Education - Chinese
Pearson Edexcel
06-2022
Skills
- Communication Skills
- Problem-Solving
- Team Collaboration
- Multitasking
- Organization and time management skills
Timeline
AIA Circus Usher
Great China Entertainment Group
12.2025 - 03.2026
Event Helper
10.2025 - Current
Customer Service Assistant
Harriman Property Management Limited
02.2025
Applied Learning - ENGLISH FOR SERVICE PROFESSIONALS
HKUSPACE
04.2001 -
Diploma of Secondary School - HKDSE
HKWMA Chu Shek Lun Secondary School
General Certificate of Secondary Education - Chinese
Pearson Edexcel