Akash Gurung
Restaurant Supervisor
Wanchai,Wanchai
Summary
Efficient independent worker demonstrating strong time management capabilities. Quick learner with a keen attention to detail. Exceptional memory and calculation skills contribute to effective task execution.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Supervisor
Chess House Restaurant
09.2024 - 01.2026
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Waiter
Filata pizza
02.2024 - 09.2024
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Waiter
Frites Belgium on tap
02.2023 - 02.2024
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Performed additional tasks to keep dining room running smoothly.
- Stocked and maintained silverware, linens and condiments.
- Anticipated and addressed guests' service needs.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
Internship Trainer
Metaearth Global limited
08.2023 - 01.2024
- Collaborated with HR to align internship training with overall talent development strategies and company goals.
- Monitored intern performance, providing constructive feedback and guidance to facilitate professional growth.
- Contributed to student reviews, maintaining records of learner achievements and progress.
- Promoted development of interpersonal skills to aid learners abilities in workplace.
Waiter
Tiger Palace Resort
03.2020 - 12.2022
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Education
Diploma of Higher Education - Account & finance
Tilottama campus
Butwal, Nepal12.2020
A-Levels Diploma - vet
Araniko English Boarding school
Butwal, Nepal02.2018
Skills
Wine pairings
Cleaning and sanitation
Institutional food service
Initiative taking
Menus and specials
Dining customer service
Wine pairing knowledge
Patience under pressure
Alcoholic beverages serving regulations
POS system operation
Table setting arrangements
Safe food handling
Table setting standards
Dinner service planning
Timeline
Supervisor
Chess House Restaurant
09.2024 - 01.2026
Waiter
Filata pizza
02.2024 - 09.2024
Internship Trainer
Metaearth Global limited
08.2023 - 01.2024
Waiter
Frites Belgium on tap
02.2023 - 02.2024
Waiter
Tiger Palace Resort
03.2020 - 12.2022
A-Levels Diploma - vet
Araniko English Boarding school
Diploma of Higher Education - Account & finance
Tilottama campus