Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ai Wei Foo

Ai Wei Foo

Transformation Program Director
Hong Kong S.A.R

Summary

Dynamic Director oversees every facet of business transformation delivery with strong portfolio management and problem-solving skills. Brings comprehensive knowledge of life insurance operations and strategic initiative execution experience for outcome-based achievement. Proven track record in complex program delivery and senior stakeholder management, setting benchmarks in business growth and operational excellence.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
2
2
Certifications

Work History

Director of TDA Portfolio Management

AIA Shared Services Ltd.
02.2023 - Current
    • Manage 5 markets Technology-Digital-Analytic (TDA) and Operations Transformation program implementation, i.e. China, Thailand, Singapore, Philippines and Indonesia.
    • Establish program delivery framework for outcome-based planning and execution.
    • Facilitate cross-functional collaboration between Group and Markets for improved decision-making process.
    • Influence and recommend markets in initiative prioritisation, investment sizing, KPI target setting and benefit optimisation.
    • Track program delivery outcome leading to Technology expense savings and Operations efficiency while enabling business growth and enhancing customer experience.

Head of Transformation Office

AIA Bhd.
04.2015 - 02.2023
  • Responsible in yearly delivering ~15 cross-functional & complex strategic initiatives to enable business growth, operations efficiency and customer experience.
  • Directed Group-wide transformation program on Technology, Digital and Analytic (TDA) across all business functions through modernised solutions, agile delivery and up-skilled capabilities.
  • Established local project program governance for both Waterfall and Agile methodologies to enable effective and efficient implementation.
  • Engaged senior leadership team within organisation and Group office for program delivery direction to ease ground execution.
  • Established benefit realisation and change management framework which set benchmark among markets within Group organisation.

Head of IT Integration & Acceleration Taskforce

AIA Bhd.
05.2014 - 03.2015
  • Led business transformation as part of AIA-ING System Integration Program by delivering 10 complex Technology initiatives to streamline back-office operations through harmonised business processes, centralised policy & salesforce administration for 4 business entities.
  • Established governance essentials around program management and assured delivery quality to enable business outcome achievement.
  • Developed business analyst and testing capabilities in organisation to uplift delivery quality and efficiency.
  • Modernised Buy, Service, Claims and Contact Center operations through business process re-engineering.

Education

Bachelor of Arts - Marketing And Finance

University of Strathclyde
Glasgow, Scotland
08.1993 - 06.1995

Skills

  • Portfolio Management

  • Business & Strategic Planning

  • Staff & Organisation Management

  • Senior Stakeholder Management

  • Talent Acquisition & Development

  • Life Insurance Operations

  • Executive Presentation

  • Collaborative Problem Solving

  • Complex Program Delivery

Certification

Leading SAFe, Scaled Agile Ltd

Timeline

Director of TDA Portfolio Management

AIA Shared Services Ltd.
02.2023 - Current

Leading SAFe, Scaled Agile Ltd

12-2020

Management of Portfolio Foundation

06-2017

Head of Transformation Office

AIA Bhd.
04.2015 - 02.2023

Head of IT Integration & Acceleration Taskforce

AIA Bhd.
05.2014 - 03.2015

Bachelor of Arts - Marketing And Finance

University of Strathclyde
08.1993 - 06.1995

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Ai Wei FooTransformation Program Director