Ailie Chan
Director Of International Compensation And Benefits
Hong Kong
Summary
Professional Highlight: With a solid background as a compensation and benefits professional, I bring over 20 years of expertise in all facets of the field. Throughout my career, I have excelled in job evaluation, salary administration, incentive plans, executive compensation, mobility programs, performance management, benefits, and welfare program design, and HRIS enhancement and implementation. Additionally, I have valuable experience in executive compensation, C&B merger and acquisitions, and global compensation. My hands-on approach and comprehensive knowledge make me an asset in driving successful outcomes in the realm of compensation and benefits.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Director of International C&B
Mandarin Oriental Hotel Group
06.2019 - Current
- Reports to the Chief People Officer, and leads a team of Compensation & Benefits employees; Provides strategic guidance and implementation support in updating group-wide compensation & benefits as well as Mobility programs in line with the Group’s values, business goals, compensation principles, staff retention strategy and remuneration challenges; Maintains and improves the performance management system and processes as well as equipping stakeholders with necessary skills to support and implement the process with proper concept and methodology; Drives global/regional C&B initiatives, strategies and projects such as international pension plan, market assessment on compensation and benefits, job evaluation, executive compensation, cost containment strategies (e.g., redundancy, salary reduction, etc.), HR policies and practices development, employee assistance program (EAP), sales incentive plan design, global long service and recognition award program, global complimentary hotel accommodation program, HRIS – Workday implementation and IPL upgrades, etc.; Ensures the competitiveness of compensation and benefits as well as mobility programs by overseeing the participation in and collection of market surveys
- Provides market insights and best practice with approximately 37 properties around the globe; Provides specific direction and guidelines to all properties on the application of compensation policies and programs, formulation of salary and bonus plans, etc.; Acts as a Jardine Matheson (Group company of Mandarin Oriental Hotel Group) mobility function’s correspondence in driving all aspects of the international assignees’ overseas assignments as well as providing advice on cost and taxation issues; Handles global expatriates’ tax equalization and tax related issues as well as to provide advice to expatriate whenever necessary;
Head of Compensation and Benefits & HR Services
Swire Beverages
02.2016 - 05.2018
- Reports to the Executive Director, Global Head of Human Resources and leads a team of 5 Compensation & Benefits employees; Develops and implements compensation policies and programs, including salary structure and bonus/incentive schemes, to ensure company total reward is affordable and competitive in relevant markets; Develops and leads the operational team (HR Services) to deliver high quality advice and support including but not limited to payroll, benefits administration, HR policies and practices, tax reporting, international mobility, employee relations, talent acquisition and corporate health and safety, etc
- That is both effective and compliant; Takes the lead in implementing HR strategies including talent acquisition and succession planning and staff retention, etc; Designs, research and implement appropriate and competitive benefit programs, and monitor external service providers to ensure high standards are delivered; Provides specific direction and guidance to all Plants’ HR functions on the application of compensation policies and programs, formulation of salary and bonus plans etc., that align with business objectives, union expectation and benefits management, talent mobility management etc.; Develops and reviews policies and related training materials for the Performance Management and ePMS system as well as to facilitate in the top management performance calibration meeting and presentation; Takes the lead and provides advice/support to EDHR, GM HR China and senior management stakeholders to make decision on executive reward as well as the development and implementation of new compensation programs (e.g., LTI); Directs and supports local HR Heads and business stakeholders to ensure changes to organization structure and jobs are accurately documented, maintained and reflected in the Company’s ‘job sizing’ hierarchy
- Ensure Swire Beverages job structure is accurately benchmarked with relevant market data; Manages and further improves end-to-end International mobility policy and related C&B processes; Leads the C&B competency across bottling plants/entities, educate local HR teams to deliver on C&B objectives, contribute to HR Academy as C&B subject matter expert; Identifies areas for improvement in C&B and HR Services, optimize and transform processes where required, build overall competency, enable system usage etc.; Reviews, establishes and implements an improved services model for HR Services, including annual budget cycle, payroll, benefits administration, employee communication, taxation, wellness and wellbeing, employee records maintenance as well as hiring/termination processing, etc.; Leads and provides guidance in the pre- and post- merger activities, from M&A due diligence through the integration of compensation and benefits, Human Resources Information Systems (SAP Success Factor), HR policies and compliance as well as other compensation and benefits related programs; Proactively takes the lead in the HR audit/compliance process and ensures required actions are monitored, followed up and effectively implemented;
Head of Compensation and Benefits
AXA China Region Insurance Company Limited
11.2014 - 12.2015
- Reports to the Chief Human Resources Officer and leads a team of 9 Compensation & Benefits employees; Designs, implements, and oversees the administration of the compensation and benefits as well as international mobility programs that support the strategic objectives of the company
- This includes, but not limited to market assessment, performance management, payroll administration, health and welfare benefits, work/life benefits (agile working model development) and long term incentive programs; Ensures the competitiveness of compensation and benefits programs by overseeing the participation in and collection of market surveys
- Develops recommendations for changes as needed, assesses internal equity and implements changes as appropriate; Provides counsel to management/executive committees regarding pay decisions, policy, guideline and market data interpretation, including the design of creative solutions to specific compensation-related programs; Acts as an International Mobility correspondence to coordinate all aspects of international assignments including relocation, expense reimbursement, taxation, pension/social security contribution, on boarding, etc
- By working with various departments/stakeholders in the global mobility team; Manages annual salary and budget planning/off cycle reviews/merit increase process to ensure alignment with Company’s goals, initiatives, directions and budget; Directs the evaluation, development and ongoing improvements to compensation and benefit communication materials, policies and procedures to ensure management and employees have appropriate understanding of the compensation and benefits programs; Oversees the success of the implementation of the new HR technology and its link to a more streamlines compensation and benefits administration, performance management and employee self service systems, key activities including but not limited to system configuration design, server security development, system interface and user acceptance testing; Responsible for the rollout of the payroll outsourcing project for Hong Kong; Serves as member of the Human Resources leadership team continually assessing organizational and department needs for quality Human Resources programs, services and resources that will create positive employee satisfaction; Responsible for a business transaction of the disposal of AXA’s MPF business
- Ensures the compensation and benefits packages provided to the affected employees with no less favourable terms;
Total Rewards Business Partner
W.L.Gore & Associates (Hong Kong) Limited
03.2011 - 11.2014
- Reports directly to the Global Total Rewards Leader located in the US; Partners with the Global Total Rewards and Human Resources leadership team in developing Gore’s Compensation & Benefits philosophy and strategies globally as well as to take the lead in any C&B related training workshop; Identifies and determines possible compliance risks and address the impacts on total reward packages; Leads a Benefits audit and design project for 8 countries in Asia Pacific; Acts as a Global Total Reward Business Partner (Americas, EMEA and Asia Pacific) in relation to the Compensation and Contribution matters for four divisions; Partners with Business Leaders (Americas, EMEA and Asia Pacific) to identify and understand business needs, and provide compensation and benefits solutions and education in alignment with the global compensation and benefits philosophy; Drives annual compensation and benefits review processes for business clients and ensure that compensation supports our ability to attract, engage, and reward our associates for their contributions to the Enterprise; Acts as a payroll final approver and signer for AP (Australia, Hong Kong, Taiwan, Singapore, and India); Remains abreast of compensation and benefits trends and practices in the Asia Pacific Region to ensure internal fairness and external competitive; Supports Global HRIS enhancement and implementation (vendor management, system design and infrastructure, user acceptance testing (UAT) and education/training program); Acts as the AP HR Source Core Team member in overseeing the implementation as well as the administration of plans of the Human Resource Share Service Centre in Asia Pacific; Vendor and contract management for Global Compensation and Benefits as well as HRIS programs; Identifies wellness related issues for Asia Pacific and how these programs tied/linked to the benefits programs; Takes the lead and involves in new hires interview and selection process;
Consultant
Towers Watson (HK) Ltd (Former Watson Wyatt Worldwide Limited)
07.2005 - 08.2010
- Plays a key role in medium and large size rewards projects and act as a Project Manager to independently manage strategic rewards-related projects (e.g
- Job description training workshop, Human Resources staff handbook and internal policy manual development, customized survey, salary structure, compensation & benefits audit, job evaluation and performance management system projects etc.) across numerous industries including HK Government, NGOs and Statutory Organizations (e.g
- HKU, PolyU, HK Post; HK Urban Council, etc.); Designs and implements total rewards system, as well as leading customized survey for different industries (e.g
- Statutory/Government Bodies/Universities, Manufacturing/ Garment Manufacturing/ Garment Buying Office, Macau Gaming and Hotel Industry, Hong Kong Hotels and Luxury Clubs, Hi-Tech and Telecommunication, Life Insurance Sector); Designs and delivers Compensation and Benefit workshops (e.g
- Job evaluation, salary data interpretation, salary structure development and job descriptions development topics, etc.); Acts as a local office Champion of the Global Grading System of Watson Wyatt; Other HR consultancy projects also include organization business strategy clarification, Short term incentive (STI) model design, competency modelling (PMS), Human Resources policies development, delivering of global grading structure, job descriptions development workshops as well as strategic rewards and salary structure development; Acts as an Industry Champion for 5 sectors and be known as an industry expert for these industries within the organization through proactive research and following of industry market trends; Builds strong relationships with existing and new clients across different industries and work closely with the Principal Consultants generating new business opportunities and client relationships management;
Assistant Human Resources Officer
Gammon Construction Limited
03.2004 - 07.2005
- Participates in a M&A project to support and involve in a job evaluation and analysis and salary structure development with one of the leading consultancy companies - Watson Wyatt; Responsible for the internal and external job benchmarking surveys and other pay trend surveys (i.e
- Salary banding survey, IIU survey); Implements payroll administration (both local employees as well as expatriates) such as staff movement updates, staff payroll, final payment processing and tax reporting in accordance with the ordinance; Carries out induction presentation for new joiners; Updates and maintains compensation program and job descriptions; conduct annual compensation and benefit survey and analysis (e.g
- Watson Wyatt pay trend and benefit survey; Hays pay trend survey; IHRM pay trend survey and MTRC pay trend survey); Carries out monthly headcount statistical reports for the company (local, regional and PRC); Updates and maintains the salary structure for the Company/functions; Reviews, analyses as well as modify the Human Resources Policy manual with the Group Head of Remuneration and HR Systems; Responsible for the translation/proof reading and editing jobs for the department (e.g
- Company magazines, Medical Scheme booklet, Cross Section, departmental letters); Keeps track and monitor the Executive employees’ rental administration and rental reimbursement policy; Establishes new framework for the MPF scheme plan of the acquiring company; Calculates expatriates’ and directors’ rental reimbursement as well as other tax issues;
Education
Master of Arts - Master in Advanced Human Resources Management
University of New South Wales (Sydney)
Australia 01.2001 - 04.2003
Bachelor of Arts - Bachelor in Business, Hospitality And Tourism
Macquarie University (Sydney)
Australia 09.1998 - 04.2001
No Degree - GRP
WorldatWork
USA 04.2001 -
Skills
Telephone Number
+852-96553393
Personal Information
- Expected Salary: Negotiable
- Notice Period: 3 months
References
Excellent academic and professional references available upon request
Timeline
Director of International C&B
Mandarin Oriental Hotel Group
06.2019 - Current
Head of Compensation and Benefits & HR Services
Swire Beverages
02.2016 - 05.2018
Head of Compensation and Benefits
AXA China Region Insurance Company Limited
11.2014 - 12.2015
Total Rewards Business Partner
W.L.Gore & Associates (Hong Kong) Limited
03.2011 - 11.2014
Consultant
Towers Watson (HK) Ltd (Former Watson Wyatt Worldwide Limited)
07.2005 - 08.2010
Assistant Human Resources Officer
Gammon Construction Limited
03.2004 - 07.2005
No Degree - GRP
WorldatWork
04.2001 -
Master of Arts - Master in Advanced Human Resources Management
University of New South Wales (Sydney)
01.2001 - 04.2003
Bachelor of Arts - Bachelor in Business, Hospitality And Tourism
Macquarie University (Sydney)
09.1998 - 04.2001
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