Adrian Flavin
Hong Kong
Summary
Accomplished General Manager at Ovolo Hotels, adept in P&L management and operations optimization, led teams to enhance financial performance and customer satisfaction. Leveraged leadership and problem resolution skills to foster employee growth and achieve significant profitability increases. Cultivated enduring client and vendor relationships, ensuring organizational success and loyalty.
Overview
7
7
years of professional experience
Work History
General Manager
Ovolo Hotels
09.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Hotel Manager
Ovolo Hotels
08.2019 - 08.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Operation Manager
Ovolo Hotels
02.2019 - 07.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Duty Manager
Ovolo Hotels
10.2017 - 01.2019
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Education
Business
Waterford Institute of Technology
High School Diploma -
Tarbert Comprehensive School
Co.Kerry, Ireland05.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Team Leadership
- Staff Management
- P&L Management
Timeline
General Manager
Ovolo Hotels
09.2023 - Current
Hotel Manager
Ovolo Hotels
08.2019 - 08.2023
Operation Manager
Ovolo Hotels
02.2019 - 07.2019
Duty Manager
Ovolo Hotels
10.2017 - 01.2019
Business
Waterford Institute of Technology
High School Diploma -
Tarbert Comprehensive School
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