Adam, Shum Fung Ling

• As a position of Site-In-Charge.
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Cross-trained existing employees to maximize team agility and performance.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Monitored and analyzed handover and rectification performance to identify areas of improvement and make necessary adjustments.
• Handled complaints in calls, letter issuance and email reply.

• Managed handover and rectification service in approximately 200 units with utmost professionalism and knowledge.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Gathered and verified data from customers to promote further improving initiatives.
• Communicated with suppliers to maintain updated information regarding status of current orders.
• Responded to customer calls and emails to answer questions about rectification services.
• Utilized problem-solving skills to address customer queries and complaints.

● Compile, copy, sort and file records of office activities.

● Answer telephones, direct calls and take messages.

● Marketing research

● Editing promotion photos and pictures.

● Monitoring the contents on company’s social media

● Compile, copy, sort and file records of office activities.

● Answer telephones, direct calls and take messages.

● Marketing research

● Teach basic basketball skills

● Teach basic basketball rules

● educate sense of leadership with participants

● build team spirit with participants

● Participate inter-school basketball competition

● Teach basic basketball skills

● Teach basic basketball rules

● educate sense of leadership with participants

● build team spirit with participants

● Participate inter-school basketball competition

• Participated in both sales phrase and handover service in different development (Cadogan, Macpherson Place and Upper East)
• Managed handover and rectification service in approximately 50 units with utmost professionalism and knowledge.
• Greeted customers and clients to create welcoming atmosphere.
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.