ABUL KASSIM

Seconded by : Deutsche Bank AG.

Team size: 30.

• Supported Application under DevOps model with Providing Solutions for Front, Middle and Back offices.
• Supported the BAU issues with financial instruments including equities, FX, Fixed income and Derivatives with respective to their desk across APAC, EMEA and US regions.
• Supported the front and Middle office to book the trades for OTC and Listed exchange products.
• Supporting the trade Blotter reports, TS imagine, Market Price capture, Position Keeping system under Imagine Application.
• Supporting EOD orchestrator, On Demand data, Persisted data and Real time data for Risk Application.
• Handled issues related to trade flow, pricing, Greeks, volatility, risk, and PnL(Flowrisk and Kannon Application).
• Introduced ITRS Geneos monitoring, controlM jobs based on Shell/Python scripts and managed the ITRS Business dashboards.
• Supports all database-related issues, which include Oracle, Sybase databases and SQL with tuning the efficiency.
• Hands-on experience with cloud platforms such as GCP, Red Hat OpenShift, and DAP.
• Started the migration of physical servers, pods, and configuration into GCP.
• Supporting and testing the migration of Shell script to Python script in bitbucket for Trade life cycle Application.
• Worked as Production support Analyst to handle the firefighting cases and L1/L2/L3 tickets.

Seconded by: Principal Insurance Limited.

Team size: 14.

• Managed application support tickets, resolving technical issues to maintain optimal system performance.
• Coordinated with IT support teams across multiple locations, ensuring consistent application support coverage.
• Supported the production environment of the Policy Admin system, ORSO and eMPF Fund system.
• Supported and led the batch process monitoring.
• Managed service-based model tickets, delivering expedited issue resolution, and maintained the KB documents repository.
• Maintained the daily market fund price in the system.
• Worked on automating the back-end functionalities in the insurance system.
• Managed MS SQL development for Principle Insurance's PISYS system, enhancing database management.
• Implemented Microsoft Azure solutions, deploying and configuring VMs and Storage Accounts for optimal performance.
• Streamlined cloud infrastructure for Principle Insurance, focusing on high availability, scalability and cost-efficiency.
• Automated critical backend processes within the insurance system, significantly improving operational efficiency.
• Established a comprehensive system backup protocol to tape, securing essential data against potential loss.

Seconded by : Duty Free Shop.

Team Size: 40.

• Supported the user across multiple locations with sales audit, warehouse management system, and supply chain management.
• Supported the batch processing for merchandise retail systems through the ROBOT framework.
• Firefighting in production support with sales and commission management system.
• Collaborated with IT teams to develop and implement system improvements, enhancing overall performance.
• Supported the automation of the Sales Posting initiative for the Supply Chain Management system in Hainan and Sanya sales locations.
• Collaborated with the Eyeshare Ayehu team to introduce automated file retrieval, cutting down manual effort and processing time.
• Streamlined data conversion processes with the Informatica team, enabling XML to CSV format transformation for system compatibility.
• Developed an automated reporting system for daily stakeholder updates, increasing transparency and communication.
• Supported the implementation of the setup across two merchandise, common systems.
• Coordinated with SAP and cloud application teams for system data synchronization.
• Operated within the AS400 Legacy System and IBM iSeries hardware environment.

Seconded by: Duty Free Shop.

Team size: 40.

• Worked in 24/7 production support for POS, sales audit, and supply chain system.
• Supported the application environment like Point of Sales, Reconciliation system.

LoyalT system, warehouse management, and supply chain system.

• Worked as an L2/L3 Analyst to resolve tickets raised by business users.
• Worked on maintaining the SKU pricing and promotions for the product.
• Worked on incident, request, and problem management tickets for users in multiple locations.
• Handled firefighting cases in the production environment.
• Worked as a BCP resource during the critical time.