Sevenrooms
ABIGAIL CHENG WING KAN
Exceptional Experience Officer
Room 2201, Hiu Fung House, Fung Wah Estate, 6 Fung Ha Road, Chai Wan, HK.
Summary
Hardworking and ambitious individual with a deep passion for the hospitality and tourism industry. Possesses a Master's Degree in Hospitality and Tourism Management from Macao University of Tourism, with comprehensive knowledge gained through courses in Human Resources management, Marketing Management, and Research Methods. Actively seeking a full-time position within the industry to apply expertise and experience, with the ultimate goal of contributing to the operational success of the organization.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Research Assistant of Professor
National Taiwan Normal University
Taiwan
02.2019 - 07.2019
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Manager Assistant
Skyhigh Creative Partners
Hong Kong
08.2015 - 08.2015
Exceptional Experience Officer
Mandarin Oriental Hong Kong
Hong Kong
01.2023 - Current
- Answer guest telephone enquiries in a professional and efficient manner and offer assistance to guests;
- Work and communicate closely with other departments in replying guests enquiries;
- Operate the switchboard according to policies and procedures set by Telecommunications Manager.
Library Assistant
Hong Kong Public Library
Hong Kong
07.2017 - 07.2021
- Collected fees, fines and donations for balanced library finances.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Located library materials, resources and technologies to fulfill patron requests.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
Waitress
Paradise Dynasty
Taiwan
09.2016 - 01.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Haidilao
Taiwan
09.2018 - 01.2019
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Trouve
Taiwan
01.2018 - 07.2018
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress Trainer and Bartender
Who's Tea
Taiwan
10.2017 - 02.2018
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Student Helper - IFTM Library
Macao University of Tourism
Macao
09.2016 - 01.2021
- Events arrangement, To assist Marketing tasks, To assist the Manager for Library management, Poster design
- Sustained a positive school atmosphere by participating in various committees and supporting extracurricular activities, fostering a strong sense of community among students and staff.
- Assisted teachers with classroom preparation for optimal learning environments.
- Contributed to successful fundraising events by soliciting donations from local businesses and coordinating volunteer efforts.
- Streamlined office procedures by sorting mail, distributing messages, and maintaining an organized filing system.
Student Helper - IFTM Hospitality Department
Macao University of Tourism
Macao
09.2016 - 01.2021
- Events arrangement, Prepare press release
- Contributed to successful fundraising events by soliciting donations from local businesses and coordinating volunteer efforts.
- Increased event attendance by promoting school activities through the creation of visually appealing posters and flyers.
Teaching Assistant of Professor - Politics and Economics in Southeast Asia
National Taiwan Normal University
Taiwan
03.2020 - 07.2020
- Prepare teaching material
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Assistant of Finance Department
China Merchants Bank
Hong Kong
07.2016 - 08.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Assistant of Hall Manager
Industrial Bank Co., LTD
Foshan, China
06.2016 - 07.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Greeted guests in with friendliness and professionalism.
- Increased efficiency by implementing new processes and providing administrative support to management.
Education
Master Degree - Hospitality and Tourism Management
Macao University of Tourism
Macao 01.2021 - Current
Bachelor Degree - East Asian Studies
National Taiwan Normal University
09.2016 - 1 2021
Precious Blood Secondary School (Economics, Physics and Mathematics(Extended Part Module 1)
Secondary School
09.2010 - 7 2016
Skills
English
Software
Opera
Amadeus Hotsos
InfoHMS
Jazz Portal
InnDesk
EJazzFrontDesk
Alliants
FCS1
Infrasys
Extra-curricular activities
07/2014-08/2014
MTR Corporation Ltd -
‘Train’ For Life’s Journeys’
07/2013-08/2014
HSBC Young Financial Planners –
Junior Financial Secretary
11/2010-11/2016
Civil Aid Service (Cadet Corp) –
Cadet Leader
Timeline
Exceptional Experience Officer
Mandarin Oriental Hong Kong
01.2023 - Current
Master Degree - Hospitality and Tourism Management
Macao University of Tourism
01.2021 - Current
Teaching Assistant of Professor - Politics and Economics in Southeast Asia
National Taiwan Normal University
03.2020 - 07.2020
Research Assistant of Professor
National Taiwan Normal University
02.2019 - 07.2019
Waitress
Haidilao
09.2018 - 01.2019
Waitress
Trouve
01.2018 - 07.2018
Waitress Trainer and Bartender
Who's Tea
10.2017 - 02.2018
Library Assistant
Hong Kong Public Library
07.2017 - 07.2021
Waitress
Paradise Dynasty
09.2016 - 01.2021
Student Helper - IFTM Library
Macao University of Tourism
09.2016 - 01.2021
Student Helper - IFTM Hospitality Department
Macao University of Tourism
09.2016 - 01.2021
Bachelor Degree - East Asian Studies
National Taiwan Normal University
09.2016 - 1 2021
Assistant of Finance Department
China Merchants Bank
07.2016 - 08.2016
Assistant of Hall Manager
Industrial Bank Co., LTD
06.2016 - 07.2016
Manager Assistant
Skyhigh Creative Partners
08.2015 - 08.2015
Precious Blood Secondary School (Economics, Physics and Mathematics(Extended Part Module 1)
Secondary School
09.2010 - 7 2016
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