ABDULRAHMAN FAOZ
Manager
Shi Shi City
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Branch Operations Manager
Shishi Life River Trade Company Ltd.
Shishi City , China
2020.09 - Current
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels with min %25 monthly.
- Complied with regulatory guidelines and requirements.
- Conducted comprehensive training sessions for new inspectors, enhancing their understanding of company quality standards and best practices.
- Investigated client complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Collaborated with suppliers to improve material quality, ensuring consistency across all sourced components.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Examined products for imperfections and defects.
- Streamlined inspection process, resulting in quicker identification of defects and faster corrective actions.
- Investigated customer complaints to take necessary corrective actions.
- Supported lean manufacturing initiatives through consistent monitoring of waste reduction measures during routine inspections.
- Updated quality control records and reports.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Designed and maintained financial models to identify and measure risks
Operations Director
Guangzhou Elite Trading Company Ltd.
Guangzhou , China
2017.12 - 2020.09
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Rolled out lean manufacturing processes, which initiated quality control and decreased arrears.
- Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Managed and reported organizational finances.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Ensured compliance with corporate policies and applicable regulations governing procurement activities, mitigating company risks.
- Completed monthly profit and loss performance reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Directed supply chain management initiatives which optimized inventory levels while reducing lead times for both procurement at supplier end as well as delivery towards customers end.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Operations Manager
Executrain For Training And Consultancy
Sanaa , Yemen
2013.10 - 2014.08
- Championed safety protocols to maintain secure working environment, reducing workplace accidents significantly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Analyzed key performance indicators to identify areas for improvement and develop action plans accordingly.
- Worked with vendors to customize courseware to accommodate business needs.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Compiled training handbook and related course materials.
- Facilitated high-quality training program delivery to employees and external stakeholders.
- Designed and delivered web-based, self-directed learning materials.
Secretary Coordinator
Techlinks For Intelligent Technical Services
2012.10 - 2013.10
- Assisted in event planning and execution, resulting in successful company functions.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Interceded between employees during arguments and diffused tense situations.
- Trained junior staff members in proper protocols and procedures to maintain consistency across organization.
- Maintained accurate client records by updating database information regularly.
- Kept high average of performance evaluations.
- Implemented new procedures for document storage, resulting in easier access to important files.
- Prepared and distributed meeting materials, ensuring timely access for all attendees.
- Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
- Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.
- Supported timely decision-making with thorough research and accurate data analysis.
- Led staff and vendors in providing high level of service for owner and guests.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Wrote reports, executive summaries and newsletters.
Education
Master of Arts - International Relations
Xiamen University
Xiamen City, Fujian Province, China. 2001.04 -
Bachelor of Science - Information Technology
Univirsiti Utara Malaysia
Kedah, Malaysia 2001.04 -
Skills
Proactive and Focused
Relationship building and management
Staff Supervision
Problem-Solving
Collections
Know Your Customer
Training and Development
Team Building Leadership
Business Planning
Branch Operations Management
Staff Development
Self Motivation
Quality Assurance
Security and Safety Protocols
Risk Analysis
Goals and performance
Timeline
Branch Operations Manager
Shishi Life River Trade Company Ltd.
2020.09 - Current
Operations Director
Guangzhou Elite Trading Company Ltd.
2017.12 - 2020.09
Operations Manager
Executrain For Training And Consultancy
2013.10 - 2014.08
Secretary Coordinator
Techlinks For Intelligent Technical Services
2012.10 - 2013.10
Master of Arts - International Relations
Xiamen University
2001.04 -
Bachelor of Science - Information Technology
Univirsiti Utara Malaysia
2001.04 -
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