BUULE JONATHAN
ABUDHABI,ABU bhabi
Summary
Dynamic Customer Service Sales Representative with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
MTN UGANDA
01.2020 - 12.2022
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion.
- Generated advertising brochure for vendor use.
- Consulted with businesses to supply accurate product and service information.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
I.T SUPPORT OFFICER
JOJU TECHNOLOGIES UGANDA LTD
01.2017 - 01.2019
- Providing all necessary I.T support at both stations which include; Internet services
- Repair and Maintenance, Networking, Data base Management Etc
- Operating Secretarial work which include Typing, Printing, CV
- Streamlined IT processes for increased efficiency and reduced downtime.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
Education
Diploma - Information Technology
St Lawrence University
Kampala -Uganda2015
Certificate in Computer Science -
YMCA Comprehensive Institute
Kampala - Uganda2011
Some College (No Degree) -
Bweyogere Senior Secondary School – UCE
Kampala -UgandaKazinga Parents Primary School – PLE
Kampala - Uganda11.2002
Skills
- SKIILS
- Computer skills
- Computer Repair
- Customer care services
- Secretarial Work
- Effective interpersonal
- Communication and
- Presentation skills
- Goal-oriented approach
- Call center experience
Certification
- Certified I.T support , JOTELL TECHNOLGIES LTD,
Languages
English
Native language
English
Upper intermediate
B2
Timeline
Customer Service Sales Representative
MTN UGANDA
01.2020 - 12.2022
I.T SUPPORT OFFICER
JOJU TECHNOLOGIES UGANDA LTD
01.2017 - 01.2019
Diploma - Information Technology
St Lawrence University
Certificate in Computer Science -
YMCA Comprehensive Institute
Some College (No Degree) -
Bweyogere Senior Secondary School – UCE
Kazinga Parents Primary School – PLE
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