Jenny Pui Yan Lee
Summary
To leverage 15years of banking and finance experience, combine with a year of insight in payment industry, to enhance credit approval processes and drive innovative financial solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SENIOR PRODUCT MANAGER IN PAYMENT
WELAB BANK LIMITED
10.2023 - Current
- Planned and executed various projects. For examples: Project Adam (collaboration with Apple Inc.), Project MCV (enabling new account features to Mainland Chinese Visitors) & Project Captain (enhance and develop multi- currency account features and remittance gateways- SWIFT network connectivity) & Project Elsa (Dear Girlfriends, Chau Hoi Shuen Foundation)
- Acting as focal point with HKICL and HKPF (Scameter,suspicious proxy alert implementation) & HKMA-OpenAPI team
- Led cross-functional teams to successfully launch new payment products and features.
- Managed the end-to-end product development lifecycle for payment solutions, driving revenue growth.
- Collaborated with engineering and design teams to deliver seamless user experiences in payment systems.
- Developed and executed product roadmaps for payment platforms, balancing customer needs and business goals.
- Owned relationships with payment partners and vendors to ensure seamless integration and scalability.
- Dened KPIs and tracked performance metrics to continuously improve the payment product offerings.
HEAD OF CREDIT OPERATIONS
WELEND LIMITED
03.2023 - 10.2023
- Achieved total annual business target of $3000m
- Achieved the NPAT at $64m
- Managed the credit loss rate below 6%
- No serious comment from both internal and external auditors
- Oversight the entire credit operations department from loan acquisition team to collection team, a team of 50.
- Led a team of credit approvers to successfully review and process loan applications in a timely manner.
- Managed a portfolio of retail credit accounts, analyzing credit risk and recommending loan approval or denial.
- Implemented credit policies and procedures to ensure compliance with regulatory requirements and minimize risk exposure.
- Monitored key credit metrics and developed strategies to improve credit quality and reduce delinquency rates.
- Performed credit assessments on new and existing customers, evaluating their creditworthiness and recommending credit limits.
- Worked closely with senior management to develop and implement credit strategies that align with business objectives.
SENIOR CREDIT OPERATIONS MANAGER
WELEND LIMITED
10.2016 - 03.2023
- With HKD $500,000 Credit delegation of authority
- Coach and mentor junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Use excellent problem-solving and issue-resolution strategies to rectify diculties quickly and effectively.
- Maintain positive, professional working environment to optimise staff and customer satisfaction.
- Supervise and delegate tasks to employees to meet key productivity targets.
- Met nancial goals with organised strategies focused on proper management of expenses and income.
- To Achieve management objectives, consistently hitting deadlines and performance targets.
- Lead monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
- Monitor staff performance, continually seeking ways to improve team delivery for optimised nancial success.
BRANCH MANAGER
PUBLIC FINANCE LIMITED
06.2015 - 10.2016
- Complete audits and checklists to achieve regulatory compliance.
- Review loan applications to deliver on company targets.
- Shape business strategy with compelling vision and data analysis.
- Design sales and service strategies to improve revenue and retention.
- Keep organisation in compliance with regulations and internal requirements.
ASSISTANT CREDIT SALES MANAGER
CITIBANK LIMITED
03.2008 - 05.2015
- Handle personal and mortgage loan applications
- Prepare credit proposal and provide recommendation for Credit Manager Approval Monitor application processing progress
- Provide quality services to business partners and customers
- Cross sell banking products upon customer needs.
Education
BACHELOR OF ARTS - BUSINESS AND MANAGEMENT
UNIVERSITY OF SUNDERLAND
01.2022
ASSOCIATE DEGREE - SOCIAL SCIENCE IN LEISURE AND TOURISM MANAGEMENT
CITY UNIVERSITY OF HONG KONG
07.2006
GCES -
POLAM HALL SCHOOL
2003
GCSES -
POLAM HALL SCHOOL
2001
Skills
- Product Strategy
- Cross-functional Leadership
- Market Research
- Data Analysis
- Agile Methodologies
Accomplishments
Member of the Culture Committee in WeLab Group: https://www.welab.co/media/documents/WeLab_Culture_Book_v10.pdf
Certification
1. ECF on Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) (Core Level) :Pass with Credit - The Hong Kong Institute of Bankers(HKIB)
2. Insurance Intermediaries Qualifying Examination (IIQE) : Paper 1,2,3 - Expired
3. Assessment and Qualifications Alliance(University Entrance Test): Writing(C), Editing (C), Reading (B), Listening (B), Speaking (B)
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
English
Advanced (C1)
Timeline
SENIOR PRODUCT MANAGER IN PAYMENT
WELAB BANK LIMITED
10.2023 - Current
HEAD OF CREDIT OPERATIONS
WELEND LIMITED
03.2023 - 10.2023
SENIOR CREDIT OPERATIONS MANAGER
WELEND LIMITED
10.2016 - 03.2023
BRANCH MANAGER
PUBLIC FINANCE LIMITED
06.2015 - 10.2016
ASSISTANT CREDIT SALES MANAGER
CITIBANK LIMITED
03.2008 - 05.2015
BACHELOR OF ARTS - BUSINESS AND MANAGEMENT
UNIVERSITY OF SUNDERLAND
ASSOCIATE DEGREE - SOCIAL SCIENCE IN LEISURE AND TOURISM MANAGEMENT
CITY UNIVERSITY OF HONG KONG
GCES -
POLAM HALL SCHOOL
GCSES -
POLAM HALL SCHOOL
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