Nicole Chiu
Summary
Dedicated marketing student with a focus on customer relationship management and sales strategies. Currently pursuing a degree at Hang Seng University, providing a solid foundation in management principles. Committed to leveraging communication skills to enhance customer engagement and support. Passionate about assisting individuals and fostering positive interactions in professional settings.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Billing Clerk
VirtusCare
05.2026 - Current
- Data Entry & Record Accuracy
Accurate and efficient entry of patient, billing, insurance, and day-case information, with strong attention to detail and careful checking to avoid errors, missing information, or duplicate records. - Billing & Insurance Processing
Understanding of basic billing procedures, insurance information verification, invoice and charge entry, claim-related documentation, and checking patient and insurance payment details. - Document & Information Management
Ability to review, organize, file, scan, and maintain patient, billing, and insurance documents, ensuring all required supporting records are complete, updated, and easy to retrieve. - Computer, Excel & Numerical Skills
Proficient in Microsoft Excel, Word, billing systems, and electronic record systems, with good numerical ability for checking charges, totals, payments, balances, and other financial information. - Communication, Organisation & Problem Solving
Good communication and teamwork skills, with the ability to follow up on missing information, resolve data discrepancies, manage multiple tasks, prioritize urgent cases, and complete work within deadlines.
clerk
Hexa Marketing Consultant
03.2025 - 11.2025
- From data entry to instagram post design, help promoting Hexa marketing consultant business and their drone business, knowing different small and medium size enterprise.
- Managed daily content creation and curation for social media channels, effectively engaging with a diverse audience.
- Kept on top of the latest social media trends and developments by conducting daily research online through blogs, forums and social media groups.
Event Assistant at Licensing Expo 2024/2025
MGM industry and company
05.2024 - 05.2024
- An opportunity to gain experience in helping to market the business and getting to know other businesses and industries that deal with toys and games.
- Also an opportunity to know international licensing brand and talk to different people from all around the world.
- Engaged with customers to better understand needs and deliver excellent service.
Sales Assistant
Marc Jacobs
11.2023 - 05.2024
- Met the demands of the consumer and provided fashion advice upon request.
- Encouraged clients to purchase items based on their needs and preferences.
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
Sales Assistant
Zara
05.2023 - 08.2023
- Provided service to customers, kept the shop area neatly and orderly so that customers can shop comfortably.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed sales transactions accurately, handling cash and card payments efficiently.
Event assistant
MGM industry and company
01.2024
- An opportunity to gain experience in helping to market the business and getting to know other businesses and industries that deal with toys and games.
Education
BBA Marketing
Hang Seng University of Hong Kong
2022 - Current
Skills
- Adaptability
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Creative Problem Solving
- Data entry
- Outgoing and enthusiastic
- Social media marketing
Language
Cantonese
English
Mandarin
Timeline
Billing Clerk
VirtusCare
05.2026 - Current
clerk
Hexa Marketing Consultant
03.2025 - 11.2025
Event Assistant at Licensing Expo 2024/2025
MGM industry and company
05.2024 - 05.2024
Event assistant
MGM industry and company
01.2024
Sales Assistant
Marc Jacobs
11.2023 - 05.2024
Sales Assistant
Zara
05.2023 - 08.2023
BBA Marketing
Hang Seng University of Hong Kong
2022 - Current