Nilesh Panchal
Relationship Manager
Navi Mumbai
Summary
Customer-focused professional with successful 8.9 years career in banking sector. Dynamic successful applying sales and negotiations skills in business environment. Encouraging Relationship manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Associate Vice President, Corp-employee Banking
HSBC Ltd
04.2023 - Current
- Acquisition of products like: Salary accounts, Premier salary accounts, Personal loans and Credit cards, Insurance along with cross sell of Mortgages, Wealth.
- Managed over 25-50 customer calls per day
- Activating all clients on HSBC's digital platform for smooth banking experience such as Mobile banking/Interment banking, Wealth account & Dmat activation.
- Acquiring new Corporate and nurturing existing ones by establishing and developing relationships with CEO, Finance and HR Head to get more business and cross referral.
- Acquire, maintain relationships and increase product penetration within corporate by engaging with key influencers.
- Working closely with internal stakeholders from Retail and Commercial banking to leverage opportunities across businesses.
- Refine processes in order to mitigate triggers to ensure compliance to sales quality, FCC, AML &KYC
- Sourcing personal loan through tele calling & corporate activity.
- Tracking end to end all login to disbursal of personal loan cases.
- Arranging campaign planning to drive personal loan business
- Following up with all stakeholder to get the loan process faster
- Minimize the error rate on personal loan login and disbursal.
- Collaborated with cross-functional teams to drive process improvements and innovation.
- Built relationships with customers and community to establish long-term business growth.
- Established a robust pipeline of potential clients through targeted prospecting efforts that capitalized on both inbound inquiries and outbound outreach campaigns.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
Manager, Corp-employee Banking
HSBC Ltd
04.2022 - 03.2023
- Acquisition of products like: Salary accounts, Premier salary accounts, Personal loans and Credit cards, Insurance along with cross sell of Mortgages, Wealth.
- Activating all clients on HSBC's digital platform for smooth banking experience such as Mobile banking/Interment banking,Wealth account & Dmat activation.
- Acquiring new Corporate and nurturing existing ones by establishing and developing relationships with CEO, Finance and HR Head to get more business and cross referral.
- Acquire, maintain relationships and increase product penetration within corporate by engaging with key influencers.
- Working closely with internal stakeholders from Retail and Commercial banking to leverage opportunities across businesses.
- Refine processes in order to mitigate triggers to ensure compliance to sales quality, FCC, AML &KYC
- Sourcing personal loan through tele calling & corporate activity.
- Tracking end to end all login to disbursal of personal loan cases.
- Arranging campaign planning to drive personal loan business
Assistant Manager, Corp-employee Banking
HSBC Ltd
04.2021 - 03.2022
- Acquisition of products like: Salary accounts, Premier salary accounts, Personal loans and Credit cards, Insurance along with cross sell of Mortgages, Wealth.
- Activating all clients on HSBC's digital platform for smooth banking experience such as Mobile banking/Interment banking,Wealth account & Dmat activation.
- Acquiring new Corporate and nurturing existing ones by establishing and developing relationships with CEO, Finance and HR Head to get more business and cross referral.
- Acquire, maintain relationships and increase product penetration within corporate by engaging with key influencers.
- Working closely with internal stakeholders from Retail and Commercial banking to leverage opportunities across businesses.
- Refine processes in order to mitigate triggers to ensure compliance to sales quality, FCC, AML &KYC
- Sourcing personal loan through tele calling & corporate activity.
- Tracking end to end all login to disbursal of personal loan cases.
- Arranging campaign planning to drive personal loan business
- Following up with all stakeholder to get the loan process faster
- Minimize the error rate on personal loan login and disbursal.
Sr Associate, Corp-Employee Banking
HSBC Ltd
MUMBAI, MAHARASHTRA
11.2019 - 03.2021
- Streamlined account opening procedures by implementing efficient processes, resulting in reduced client wait times.
- Updated internal policies and procedures related to account opening in accordance with evolving regulatory requirements, minimizing risk exposure for the institution.
- Monitored accuracy of customer information in system.
- Presented new and additional products and services to existing customers.
- Maintained accurate records of all transactions and client information, ensuring data integrity and confidentiality at all times.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Activated new accounts and issued customer identification numbers.
- Cross sale of all banking products such as personal loan, home loan, insurance.
- Managed over 50 customer calls per day
Branch Relationship Manager
Kotak Bank Ltd
10.2018 - 10.2019
- Responsible for meeting 4 customers/ prospects per day
- Responsible for 2 product sales (CASA, TD, SIP, MF, Insurance, Gold, Demat, Asset, Gift Card etc.) per day
- Facilitate business - new as well as existing cases - with the branch asset specialists
- Responsible for Asset Product Disbursal of the region
- Interact with senior business managers to identify peer company best-in-class service practices & Technologies
- Develop an expert knowledge of customer base, market trends, and competitor activities in order to manage strategic direction
- Engage with builders, brokers and other intermediaries to develop business for the region
- Daily co-ordination with internal stakeholders such as underwriting, Legal, etc
- For pre & post approval activities.
- Managed a diverse portfolio of high-net-worth clients, ensuring their unique financial needs were met.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built relationships with customers and community to establish long-term business growth.
Mortgage Asset Specialist
HSBC Ltd
07.2015 - 09.2018
- Collaborated with underwriting team for accurate risk assessment and informed decisionmaking.
- Negotiated loan terms and conditions with customers to secure best deal.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Checked loan documents for accuracy prior to closing.
- Ensured compliance with industry regulations and company policies when processing loan applications.
- Maintained excellent communication with clients throughout the loan process, addressing concerns and answering questions promptly.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Increased customer satisfaction by providing expert guidance on home loan products and processes.
- Educated first-time homebuyers on available resources such as down payment assistance programs or low-interest loans tailored to their unique circumstances.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Education
MBA - FINANCE
MUMBAI UNIVERSITY
06.2013 - 05.2015
Bachelor of Management Studies - Marketing
MUMBAI UNIVERSITY
06.2011 - 05.2013
Skills
MS Word
undefinedPersonal Information
- Age: 31
- Date of Birth: 10/22/92
- Gender: Male
Awards
- Win Swiss Alps contest, Premier NTB contest- Switzerland
- Win Akraman NTB contest
- Super Start contest winner - Q1 2021,Q3 2021, 2022 & Q1 2023- HSBC
- YEC winner 2020 & 2021
- Quarterly Dynamo Awards for business / service excellence - Q1, Q4 2020, Q1 2021, Q1 2022 & 2023
- Best performer PAN India-HSBC (month on month)
- Have achieved Incentives Every quarter.
- Awarded multiple times for Best customer engagement and service & got appreciation from CEO
- I have been nominated for Special Project/New product launch within HSBC multiple times
Timeline
Associate Vice President, Corp-employee Banking
HSBC Ltd
04.2023 - Current
Manager, Corp-employee Banking
HSBC Ltd
04.2022 - 03.2023
Assistant Manager, Corp-employee Banking
HSBC Ltd
04.2021 - 03.2022
Sr Associate, Corp-Employee Banking
HSBC Ltd
11.2019 - 03.2021
Branch Relationship Manager
Kotak Bank Ltd
10.2018 - 10.2019
Mortgage Asset Specialist
HSBC Ltd
07.2015 - 09.2018
MBA - FINANCE
MUMBAI UNIVERSITY
06.2013 - 05.2015
Bachelor of Management Studies - Marketing
MUMBAI UNIVERSITY
06.2011 - 05.2013
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