Calvin Wong
Kwai Tsing
Summary
Dynamic and customer-focused professional with extensive experience at Regala Skycity Hotel, excelling in order accuracy and guest relations management. Proven ability to enhance customer satisfaction through effective communication in Cantonese, Mandarin, and English. Recognized for adaptability and a strong commitment to delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Waiter
Nina Patisserie
07.2025 - 02.2026
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Reservations Assistant
Regala Skycity Hotel
05.2023 - 03.2025
- Managed reservation systems to ensure accurate data entry and timely updates for room availability.
- Contributed to team performance by effectively collaborating with colleagues on reservations tasks.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and bookings.
- Assisted sales team with lead generation, prospecting new clients, and creating customized proposals for potential business opportunities.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Restaurant Waiter
Elephant Ground
08.2022 - 05.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
Bachelor of Science -
The Hong Kong Polytechnic University
Hung Hom04.2026
Skills
Order accuracy
Customer service
Guest relations management
Order management
Call Handling
Strong adaptability
Fluently communication using with Cantonese, Mandarin and English
punctual
Outgoing
Customer services
Basic coding or computing skills
Timeline
Waiter
Nina Patisserie
07.2025 - 02.2026
Reservations Assistant
Regala Skycity Hotel
05.2023 - 03.2025
Restaurant Waiter
Elephant Ground
08.2022 - 05.2023
Bachelor of Science -
The Hong Kong Polytechnic University