Percy NG Man Hei
Ma On Shan
Summary
Proactive Sales Assistant with extensive customer rapport-building abilities, specialising in models, model building, and toys. Provides exceptional shopping experience and exceptional customer service by helping others, handling disputes and providing in-depth knowledge of model and toy products. Dedicated to delivering positive shopping experience for customers.
Dedicated Japanese translator with experience in achieving tangible results and cross-team collaboration. Enthusiastic individual with extensive language and linguistics knowledge. Adapts quickly to online tools and platforms. Demonstrates keen cultural awareness and interpersonal skills. Adept at keeping the original meaning, style and unique characteristics of original words and documents when completing professional translations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Part-Time Sales Clerk
ORIENT SUNRISE COMPANY LIMITED
07.2022 - 12.2023
- Stayed visible and attentive on the shop floor to proactively attend to customer needs and answer questions.
- Stayed knowledgeable in product placement in-store to efficiently locate products for customers.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
Part-Time Japanese To Cantonese Translator
PARTY BROTHERS PRODUCTION COMPANY
09.2023 - 09.2023
- Commissioned external translation services for specialist projects.
- Maintained focus under pressure to deliver accurate translation services.
- Provided simultaneous translation services at high-profile meetings and events.
- Translate business documents that provided smoother business transactions
- Produced a daily output of over 1000 translated words per day.
Education
Bachelor of Social Science in - Asian Studies
The Hang Seng University of Hong Kong
Hong Kong2023
Skills
- Shelf visual merchandising
- Customer complaint management
- Extensive product knowledge
- POS system operating
- Payment processing and Cash management
- Customer service and engagement
- Real-time translation
- Translation Copywriting and Editing
- Japan culture knowledge
- Fluent Japanese
- Written and Live translations
- Outstanding attention to detail
Languages
Chinese (Cantonese)
First Language
English
Upper Intermediate
B2
Chinese (Mandarin)
Intermediate
B1
Japanese
Upper Intermediate
B2
Certification
- 2023 IELTS Academic Test
Overall Band Score 7.0
Listening 8.0
Reading 7.5
Writing 6.0
Speaking 7.0
Timeline
Part-Time Japanese To Cantonese Translator
PARTY BROTHERS PRODUCTION COMPANY
09.2023 - 09.2023
Part-Time Sales Clerk
ORIENT SUNRISE COMPANY LIMITED
07.2022 - 12.2023
Bachelor of Social Science in - Asian Studies
The Hang Seng University of Hong Kong
- 2023 IELTS Academic Test
Overall Band Score 7.0
Listening 8.0
Reading 7.5
Writing 6.0
Speaking 7.0
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