Au Yeung Sheung For
7/B, PrinceRitz, 488 Price Edward Rd. Kowloon City,Kowloon
Summary
Enthusiastic School Administrative Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Administrative and training in management. Motivated to learn, grow and excel in education field.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet school goals.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Marketing Manager
KEDA Online Limited
11.2016 - 03.2022
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Delivered services to customer locations within specific timeframes.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for business improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained human resources regulatory compliance with local laws.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
Customs Officer
HKSARG
12.2006 - 10.2016
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Identified and seized contraband, undeclared merchandise and vehicles or boats containing such merchandise.
- Prevented illegal trafficking of people and narcotics.
- Developed, planned and participated in tactical operations.
- Documented activities in reports and testified in court proceedings to actions.
- Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
MIS Engineer
EMEI GROUP
06.2006 - 10.2006
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to complete projects on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
Network and System Specialist
EMSD HKSARG
06.2005 - 06.2006
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Reviewed operations reports to detect nonconforming outcomes in task completion, designing system updates to reach compliance.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Performed network security design and integration duties.
- Designed and evaluated WAN and LAN connectivity technologies.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Technical Service Support
CCC Fong Yun Wah Secondary School
09.2002 - 06.2005
- Resolved diverse range of technical issues across multiple systems and applications for teachers and staffs.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated with supervisors to escalate and address users inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Technical Service Support
Po Yan Catholic Primary School
09.2001 - 05.2002
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to computer users, handled challenging situations with ease.
Education
BBA - Business Management And IT
03.2004 - 10.2009
Diploma in Electrical Engineering - Electrical Engineering
09.1999 - 07.2001
F6 To F7 -
09.1997 - 07.1999
F4 To F5 -
09.1995 - 07.1997
Skills
Account Reconciliation
Administrative management
Documentation and control
Policy and procedure modification
Workflow planning
Contract negotiations
Relationship building
Scheduling
Certification
MCP - Microsoft Certificated Professional
Timeline
Marketing Manager - KEDA Online Limited
11.2016 - 03.2022
Local Certificate of Coxswain Grade 2
02-2016
Basic Law Test
08-2008
CRE Exam
08-2007
Customs Officer - HKSARG
12.2006 - 10.2016
Managing IT Service Support
12-2006
MIS Engineer - EMEI GROUP
06.2006 - 10.2006
Network and System Specialist - EMSD HKSARG
06.2005 - 06.2006
Victoria University - BBA, Business Management And IT
03.2004 - 10.2009
Technical Service Support - CCC Fong Yun Wah Secondary School
09.2002 - 06.2005
Technical Service Support - Po Yan Catholic Primary School
09.2001 - 05.2002
CNAP - Cisco Network Academy Program
01-2001
MCP - Microsoft Certificated Professional
01-2000
Hong Kong Institute of Vocational Education - Diploma in Electrical Engineering, Electrical Engineering
09.1999 - 07.2001
Yuen Long Public Secondary School - F6 To F7,
09.1997 - 07.1999
HYK Yuen Long District Secondary School - F4 To F5,
09.1995 - 07.1997