Tsz Hin Lai

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Completed orders and organized product deliveries to meet customer timetables.

• Negotiated and arranged transport of goods with shipping or freight companies.
• Created documents of load plans, cargo cleanliness inspections and transportation processes.

• Developed team communications and information for meetings.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
• Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
• Delivered superior customer service to retain existing customers and attract future customers.
• Reconciled orders and payments to coordinate logistics for over [Number] accounts.
• Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.

Responsible for organizing the activity site, including transporting the equipment and setting up the activity site. Also responsible for teaching the activity content to target customers and leading the activity. Activities include attack and defence arrows, bubble football

Work in the store, keep the store clean and tidy, keep the quantity of goods sufficient, carry out the delivery and incoming goods in the store, guide customers to purchase and work in the cashier