Peninah Wanjiru Mugo
Dubai
Summary
As a Certified Healthcare assistant with over 7 years of extensive experience in an administrative role, my compassionate nature is at the forefront of providing top-notch service to all patients and clients. I am highly organized and compassionate with a talent for fostering strong relationships. My communication skills are exemplary, ensuring smooth interaction with patients, doctors, and medical staff. I am passionately committed to delivering first-rate care to individuals with all types of diseases or chronic illnesses, ensuring their comfort and well-being are always at the forefront.
Overview
13
13
years of professional experience
Work History
CUSTOMER CARE EXECUTIVE
SCIENCE LAB LTD
09.2022 - 11.2023
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Curating streamlined email and social media communication mediums for offers, updates, and much more
- Dealing with customer issues and churning out an easy-to-follow solution
- Managing payment and delivery of customer orders
- Helping customers choose the right product for their requirements and budget
- Handling customer concerns and complaints in a timely manner
- Informing customers of upcoming promotions or deals
ADMINISTRATIVE SUPERVISOR
MANPOWER RELIANCE LIMITED
08.2019 - 08.2022
- In charge of and overseeing all day-to-day activities in the office.
- Supervising a team of ten (10) people in their daily activities and giving weekly performance reports.
- Following up and communicating with customers through various stages of their travel.
- Addressing staff meetings in the absence of the manager.
- Providing guidance and support to the directors and administrative management.
- Responds to outside inquiries about services offered by the organization.
- Maintaining the client's information using spreadsheet and/or database software.
- (OVERSEAS RECRUITMENT AGENCY)
SALES AND MARKETING / CUSTOMER SERVICE
CAMUSAT KENYA LTD
01.2018 - 01.2019
DEPUTY PRESIDING OFFICER
INDEPENDENT ELECTORAL AND BOUNDARIES COMMISSION
07.2017 - 08.2017
- (IEBC)
HR SPECIALIST
LIBYA OIL KENYA LIMITED
01.2016 - 01.2017
ADMINISTRATIVE ASSISTANT
PULSE MEDICS EQUIPMENT'S LIMITED
01.2011 - 01.2015
Education
CERTIFICATION IN NURSING ASSISTANT -
STRONG POINT EDUCATIONAL TRAINING INSTITUTE
UAE12.2025
HIGHER DIPLOMA - HRM
Nairobi Institute of Business Studies
12.2013
DIPLOMA - BANKING AND FINANCE
Interglobal Training Institute
12.2008
Skills
Vital Signs Collection
Specimen labeling procedures
Cleaning and dressing of wounds
Patient confidentiality
Effective written and verbal Communication skills
Meticulous attention to detail
Adaptive team player
Quick learner
Friendly and Courteous demeanor
Output Monitoring and Reporting
Blood sugar monitoring
Medication administration
Nutrition and Diet
Surgical preparation
Injury prevention
Knowledge of medical terminology
Well organized
Good time management skills
Languages
English
Personal Information
Nationality: Kenyan
References
Available upon request
Timeline
CUSTOMER CARE EXECUTIVE
SCIENCE LAB LTD
09.2022 - 11.2023
ADMINISTRATIVE SUPERVISOR
MANPOWER RELIANCE LIMITED
08.2019 - 08.2022
SALES AND MARKETING / CUSTOMER SERVICE
CAMUSAT KENYA LTD
01.2018 - 01.2019
DEPUTY PRESIDING OFFICER
INDEPENDENT ELECTORAL AND BOUNDARIES COMMISSION
07.2017 - 08.2017
HR SPECIALIST
LIBYA OIL KENYA LIMITED
01.2016 - 01.2017
ADMINISTRATIVE ASSISTANT
PULSE MEDICS EQUIPMENT'S LIMITED
01.2011 - 01.2015
CERTIFICATION IN NURSING ASSISTANT -
STRONG POINT EDUCATIONAL TRAINING INSTITUTE
HIGHER DIPLOMA - HRM
Nairobi Institute of Business Studies
DIPLOMA - BANKING AND FINANCE
Interglobal Training Institute