Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Timeline
Generic
Peninah Wanjiru Mugo

Peninah Wanjiru Mugo

Dubai

Summary

As a Certified Healthcare assistant with over 7 years of extensive experience in an administrative role, my compassionate nature is at the forefront of providing top-notch service to all patients and clients. I am highly organized and compassionate with a talent for fostering strong relationships. My communication skills are exemplary, ensuring smooth interaction with patients, doctors, and medical staff. I am passionately committed to delivering first-rate care to individuals with all types of diseases or chronic illnesses, ensuring their comfort and well-being are always at the forefront.

Overview

13
13
years of professional experience

Work History

CUSTOMER CARE EXECUTIVE

SCIENCE LAB LTD
09.2022 - 11.2023
  • Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
  • Curating streamlined email and social media communication mediums for offers, updates, and much more
  • Dealing with customer issues and churning out an easy-to-follow solution
  • Managing payment and delivery of customer orders
  • Helping customers choose the right product for their requirements and budget
  • Handling customer concerns and complaints in a timely manner
  • Informing customers of upcoming promotions or deals

ADMINISTRATIVE SUPERVISOR

MANPOWER RELIANCE LIMITED
08.2019 - 08.2022
  • In charge of and overseeing all day-to-day activities in the office.
  • Supervising a team of ten (10) people in their daily activities and giving weekly performance reports.
  • Following up and communicating with customers through various stages of their travel.
  • Addressing staff meetings in the absence of the manager.
  • Providing guidance and support to the directors and administrative management.
  • Responds to outside inquiries about services offered by the organization.
  • Maintaining the client's information using spreadsheet and/or database software.
  • (OVERSEAS RECRUITMENT AGENCY)

SALES AND MARKETING / CUSTOMER SERVICE

CAMUSAT KENYA LTD
01.2018 - 01.2019

DEPUTY PRESIDING OFFICER

INDEPENDENT ELECTORAL AND BOUNDARIES COMMISSION
07.2017 - 08.2017
  • (IEBC)

HR SPECIALIST

LIBYA OIL KENYA LIMITED
01.2016 - 01.2017

ADMINISTRATIVE ASSISTANT

PULSE MEDICS EQUIPMENT'S LIMITED
01.2011 - 01.2015

Education

CERTIFICATION IN NURSING ASSISTANT -

STRONG POINT EDUCATIONAL TRAINING INSTITUTE
UAE
12.2025

HIGHER DIPLOMA - HRM

Nairobi Institute of Business Studies
12.2013

DIPLOMA - BANKING AND FINANCE

Interglobal Training Institute
12.2008

Skills

Vital Signs Collection

Languages

English

Personal Information

Nationality: Kenyan

References

Available upon request

Timeline

CUSTOMER CARE EXECUTIVE

SCIENCE LAB LTD
09.2022 - 11.2023

ADMINISTRATIVE SUPERVISOR

MANPOWER RELIANCE LIMITED
08.2019 - 08.2022

SALES AND MARKETING / CUSTOMER SERVICE

CAMUSAT KENYA LTD
01.2018 - 01.2019

DEPUTY PRESIDING OFFICER

INDEPENDENT ELECTORAL AND BOUNDARIES COMMISSION
07.2017 - 08.2017

HR SPECIALIST

LIBYA OIL KENYA LIMITED
01.2016 - 01.2017

ADMINISTRATIVE ASSISTANT

PULSE MEDICS EQUIPMENT'S LIMITED
01.2011 - 01.2015

CERTIFICATION IN NURSING ASSISTANT -

STRONG POINT EDUCATIONAL TRAINING INSTITUTE

HIGHER DIPLOMA - HRM

Nairobi Institute of Business Studies

DIPLOMA - BANKING AND FINANCE

Interglobal Training Institute
Peninah Wanjiru Mugo