Tai Yiu Fung

• Automated business processes using VBA and Python, reducing manual effort and increasing operational efficiency.
• Extracted datasets from SAP and Power BI to prepare business documents for the sales team.
• Collaborated with global teams to resolve customer inquiries, ensuring timely and accurate responses in a high-pressure environment.
• Managed ad-hoc customer queries.

• Provide specified after-sales service to customers (Parts enquiry, repair/maintenance service arrangement, technical support etc.) to maintain excellent business reputation.

• Conducted data analysis on machine repair reports, identifying patterns and trends in operational data to improve service efficiency and reduce downtime.
• Managed an inventory of over 30,000 items, utilizing data tracking and analysis to ensure stock accuracy and minimize discrepancies.
• Coordinated cross-functional teams to ensure smooth project execution, leveraging data insights to optimize resource allocation and project timelines.

• Communicate with various material .suppliers/vendors around the world and source for the most competitive products.

• Assist in product/service invoice and quotation to customers
• Follow goods in and out record (Both sales and internal use) to ensure inventory stock accuracy
• Prepare purchase order/quotation documents to Department officer
• Report and follow the delivery status of goods to manager and operation team to ensure the progress of project