Yiu Hei Gary Chong
Hong Kong
Summary
I am always looking to inspire or be inspired by others. I love having meaningful conversations with gaining knowledge.
Overview
7
7
years of professional experience
1
1
Language
Work History
Crew Member
Five Guys
12.2020 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
Party Room Owner
Self Employed Services
05.2021 - 05.2022
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Food Waiter
Wheat and Wood
09.2021 - 11.2021
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
Chief Operating Officer
Self Employed Services
01.2019 - 01.2019
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Claw Machine Owner
Self Employed Services
10.2017 - 04.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
High School Diploma - Public Relationship And Advertising
School of Continuing And Professional Studies
Hong Kong11.2023
Skills
Order delivery practices
Telephone etiquette
Cash Handling
Performance improvement
Verbal and written communication
Food preparation and safety
Hospitality service expertise
Food running
Beverage preparation
Product promotion
Customer engagement
Menu memorization
Ordering procedures
Stocking and replenishing
Timeline
Food Waiter
Wheat and Wood
09.2021 - 11.2021
Party Room Owner
Self Employed Services
05.2021 - 05.2022
Crew Member
Five Guys
12.2020 - Current
Chief Operating Officer
Self Employed Services
01.2019 - 01.2019
Claw Machine Owner
Self Employed Services
10.2017 - 04.2018
High School Diploma - Public Relationship And Advertising
School of Continuing And Professional Studies