Summary
Overview
Work History
Education
Skills
Timeline
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Yiu Hei Gary Chong

Yiu Hei Gary Chong

Hong Kong

Summary

I am always looking to inspire or be inspired by others. I love having meaningful conversations with gaining knowledge.

Overview

7
7
years of professional experience
1
1
Language

Work History

Crew Member

Five Guys
12.2020 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Took orders, prepared meals, and collected payments.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Worked front counter, drive-thru and other areas.

Party Room Owner

Self Employed Services
05.2021 - 05.2022
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Food Waiter

Wheat and Wood
09.2021 - 11.2021
  • Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
  • Consistently received positive feedback from customers regarding both food quality and level of service provided.

Chief Operating Officer

Self Employed Services
01.2019 - 01.2019
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
  • Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.

Claw Machine Owner

Self Employed Services
10.2017 - 04.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Education

High School Diploma - Public Relationship And Advertising

School of Continuing And Professional Studies
Hong Kong
11.2023

Skills

Order delivery practices

Timeline

Food Waiter

Wheat and Wood
09.2021 - 11.2021

Party Room Owner

Self Employed Services
05.2021 - 05.2022

Crew Member

Five Guys
12.2020 - Current

Chief Operating Officer

Self Employed Services
01.2019 - 01.2019

Claw Machine Owner

Self Employed Services
10.2017 - 04.2018

High School Diploma - Public Relationship And Advertising

School of Continuing And Professional Studies

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Yiu Hei Gary Chong