Crystal, Yuen Ching Cheung

Project Manager - Marketplace Implementation and Financial Process Improvement

• Validated business needs raised by users, and acquired approval from project sponsor
• Defined scope, plan and timeline; secured development resources and negotiated with others when there was resource conflict
• Organised weekly meetings with related teams for tracking progress and clearing blockers; prepared weekly progress report
• Identified changes and impacts to existing operations with different departments before product launch to ensure successful release
• Monitored the system performance, and evaluated product metrics to determine if the product objective was met

Product Owner - Web application for Supply and Offer key users

• Discovered user’s business needs and pain points; hence established a scrum team with product vision and goal
• Produced product backlog and consistently refined it by gathering users feedback on deliverables
• Built up the relationship with users and communicated with them closely to access useful information and stay tuned in change of needs
• Worked closely with developers to prioritize needs and plan for achievable sprint goal that maximized the product value

Scrum Master for Unmanned Store Checkout Project

• Facilitated the stand up meeting and sprint planning and reviews; ensured the team worked towards the sprint goal and lived with agile principles
• Addressed potential obstacles and protect the team from outside distractions

Baccarat Tracking System – Progressive Web Apps

● Led and managed the product design and implementation which involved vendor and international onboard crew

● Held requirement collecting workshops with end users

● Led a team of two in preparing business and technical requirements, and test scripts

● Liaised with vendor on change requests

Salesforce BAU Enhancement for Sales & Service Cloud (>200 users) with Agile Methodology

● Took up hybrid Scrum Master and Business Analyst role

● Supported business users in creating user stories and acceptance criteria

● In charge of Quarter Project Steering Committee meeting and conduct progress update to Senior Management

Seconded to the Customer Information and Wagering System renovation project of the Hong Kong Jockey Club

• Gathered UX requirements for Web, iOS and Android applications based on back-end changes
• Supported the BA lead to provide project status, issues and risks updates to stakeholders

Development of a new Online Betting Platform with sportsbook and mini casino games

• Produced the entire requirements for this platform, ranging from user registration, display of market odds and bet results , bet placement, online payment integrations and compliance of responsible gambling