Summary
Overview
Work History
Education
Skills
Certification
CCIE Enterprise Wireless
Timeline

Chan Tai Man

CCIE Wireless / Cisco / WAN & LAN / VPN / Huawei / Aruba / Fortinet
Hong Kong,HCW

Summary

Results-driven Network Engineer with [Number] years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.

Innovative Network Engineer provides reliable and vital connectivity for multi-site installations. Integrates fixed wireless, terrestrial and satellite-based solutions to create streamlined network infrastructure at enterprise scale. Trusted to develop fast and secure infrastructure plans for facilities and networking hubs.

Forward-thinking Network Engineer specializes in adapting business networks to emerging work realities. Provides secure connectivity for dispersed and cloud-based workforces through careful implementation of VPNs and user management tools. Builds large-scale, flexible networks designed to adapt to changing global business realities.

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

and problem-solving skills.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Network Engineer

PCCW
Hong Kong
02.2021 - Current
  • Monitored data transfer security to detect and prevent intrusion attempts and respond to DDoS attacks.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Initiated and managed network test facilities to verify network hardness and resilience.
  • Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
  • Collaborated with vendors to select and install [Product or Service] to optimize network performance and uptime.
  • Escalated emergency technical issues beyond scope to maintain optimum up-time.
  • Created VPN infrastructure for [Number] workers, allowing for secure remote connections.
  • Integrated [Type]-scale data, voice and video networks for use in multi-site installations.
  • Performed virtual machine provisioning, VM priority setup and template cloning.
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Established robust infrastructure and data capacity for new applications and communication between sites.
  • Liaised with cabling infrastructure vendors and domestic and international ISPs.
  • Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
  • Troubleshot complex multi-vendor network service provider issues.
  • Supported application of tier isolation best practices.
  • Provided detailed network diagrams, process flow charts and procedural guidelines.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Performed troubleshooting for Juniper, Cisco and packet analysis.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.
  • Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
  • Organized frameworks for transferring secure data from internal to external and public networks.

Assistant Network Engineer

PCCW
Hong Kong
11.2016 - 01.2020
  • Initiated and managed network test facilities to verify network hardness and resilience.
  • Recommended network security standards and upgrades to management.
  • Monitored data transfer security to detect and prevent intrusion attempts and respond to DDoS attacks.
  • Performed troubleshooting for Cisco, Fortinet, Aruba, Huawei, Ruckus and packet analysis.
  • Managed, tracked and coordinated problem resolution and escalation processes.

WiFi Engineer

PCCW
Hong Kong, Hong Kong
06.2014 - 10.2016
  • Installed, aligned, and balanced new equipment.
  • Developed and implemented procedures for preventive maintenance, backup and data recovery.
  • Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
  • Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Eliminated downtime and maximized revenue by providing top project quality control.

NOC Operator

PCCW
Hong Kong
07.2011 - 05.2014
  • Diagnosed and executed resolution for network and server issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

No Degree -

Hong Kong Institute of Vocational Education, Hong Kong, Shatin
06.2011 - 07.2013

Skills

Firewall management tools

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Certification

CCIE - Cisco Certified Internetwork Expert

CCIE Enterprise Wireless

focuses on the knowledge of enterprise infrastructure including dual-stack (IPv4 and IPv6) architecture, virtualization, infrastructure, network assurance, security, and automation.

Timeline

Network Engineer - PCCW
02.2021 - Current

CCIE - Cisco Certified Internetwork Expert

02-2020
Assistant Network Engineer - PCCW
11.2016 - 01.2020
WiFi Engineer - PCCW
06.2014 - 10.2016
NOC Operator - PCCW
07.2011 - 05.2014
Hong Kong Institute of Vocational Education - No Degree,
06.2011 - 07.2013
Chan Tai ManCCIE Wireless / Cisco / WAN & LAN / VPN / Huawei / Aruba / Fortinet